Understanding Deaf Consumers' Perspectives on Remote Interpreting via Zoom or Other Video Conferencing Platforms

Presenter

Adrianna Jaclyn Puccio

Group Members

Gwendolyn Lora Grace Schutt

Campus

Framingham State University

Sponsor

Luce Aubry, Department of World Languages, Framingham State University

Schedule

Session 2, 11:30 AM - 12:15 PM [Schedule by Time][Poster Grid for Time/Location]

Location

Poster Board C26, Poster Showcase Room (163), Row 3 (C21-C30) [Poster Location Map]

Abstract

This undergraduate research dives into the Deaf consumer perspectives on remote interpreting via Zoom or other Video Conferencing platforms. Since the age of Covid-19, video conferencing platforms have skyrocketed in usage and popularity. Despite this increasing popularity, the comprehension of the efficiency of these platforms is yet to be understood due to such rapid, wide-spread, and frequent use of video conferencing platforms. In order to conduct this research, we will be consulting with a number of Deaf individuals from various backgrounds and conducting hour-long individual remote interviews with each Deaf participant to better understand their perspectives on the matter. Through this research we are hoping to shed light on various aspects of Deaf individuals' experiences, including technological barriers, the effectiveness of communication, interpreter-client dynamics, and the Deaf consumer's overall satisfaction levels. Moreover, this research sets out to explore the nuanced preferences and challenges noticed by the Deaf audience that are unique to remote interpreting via video conferencing platforms in comparison to traditional in-person interpreting. By focusing on the feedback given by the Deaf participants, this study will help to provide valuable insights for interpreters and prospective video conference hosts to enhance the experience of interpreted meetings using video conferencing platforms. 

Keywords

remote American Sign Language (ASL) interpreting, video conferencing , Deaf consumer perspective , interpreter-client dynamics

Research Area

Linguistics and Language Studies

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